Telehealth privacy policy

Legal & Policies

Privacy Policy

At Au Wellness, we respect your privacy and are committed to protecting the personal and health information you share with us. Information collected through our website, patient portal, forms, appointments, and communications may be used to schedule visits, provide care, process payments, manage prescriptions when appropriate, and support your overall patient experience.

We do not sell your personal health information. Your information may only be shared when necessary to provide care, operate our services, comply with legal requirements, or work with trusted healthcare-related partners such as payment processors, pharmacies, electronic health record systems, or other service providers. We use reasonable safeguards to protect your information and encourage patients to use secure communication channels whenever discussing medical concerns.

Terms of Service

By using the Au Wellness website, patient portal, booking tools, or telehealth services, you agree to use our services honestly, responsibly, and for lawful healthcare purposes. You are responsible for providing accurate and complete information during scheduling, intake forms, consultations, and follow-up communications so that our provider can make informed care decisions.

Au Wellness may update services, pricing, availability, policies, or website content at any time. Use of our website does not guarantee treatment, prescriptions, or eligibility for a specific service. Medical decisions are based on provider evaluation, patient history, clinical judgment, and applicable healthcare guidelines.

Accessibility Statement

Au Wellness is committed to providing a website that is accessible to all individuals, including those with disabilities.
We strive to follow applicable accessibility standards and continually improve the user experience for all visitors.
If you experience difficulty accessing any content, feature, or functionality on our website, please contact us at support@auwellness.co and we will make reasonable efforts to provide the information or assistance you need.

Medical Disclaimer

The information provided on the Au Wellness website is for general educational purposes only and should not be used as a substitute for medical advice, diagnosis, or treatment from a licensed healthcare professional. Content on this site is intended to help patients better understand available services and wellness topics, but it does not create a provider-patient relationship unless care is formally established through an appointment.

Au Wellness is not an emergency medical service. If you are experiencing chest pain, trouble breathing, severe allergic reaction, signs of stroke, thoughts of self-harm, or any other medical emergency, call 911 or go to the nearest emergency room right away. Please do not wait for a response from our website, portal, email, or messaging system for urgent medical needs.